Most music listening happens alone now.
The platform knows your taste better than your friends do.
That's the problem.
The person who's been listening to a record for two years
before anyone they know has heard of it
who took the train home from the show alone,
who has stood in a room of two hundred people
and felt like the only one who heard what just happened
this is for you.
We met in Boston six years ago. We've been going to shows alone ever since.
In different cities, listening to almost none of the same music.
Every week, we walk home wishing we'd run into the people who'd been in the room with us.
So we're building it.
building the brand
Chicago
building the product
Hong Kong
building the technology
Australia
Not a photo. Not a bio. The fact that you were both in the same room. So we match on what you actually listen to, and we put the show in front of the message.
Friendship, romance, the person you stand next to once a month and never learn the last name of. So we end the product at the introduction. What happens next is yours.
No feed, no stories tab, no "people you may know." The show, the people going, a way to say hi. That's it.
We measure ourselves on what you walk out of the show with, not what you paid to get the app.
We're launching one neighborhood at a time. New York first, then somewhere else. Probably for a long time.
We believe these things because we've been in the room.
kanekoayano
Daniel Caesar
Don Toliver
Steve Lacy
Mk.gee
Choker
Faye Webster
Wisp
Barrie
Hitsujibungaku
Ichiko Aoba
Tame Impala
That's why we're building this.
Join the waitlistNew York first. Then somewhere else, slowly.
This policy applies only to the launching website (e.g., the marketing pages, waitlist signup, contact forms, and tester onboarding flow). It does not cover:
Operating entity: TuneNet Limited, a company registered in Hong Kong SAR Hong Kong company number: 80298168 Registered office: Room 13, 7/F, Po Kun Building, 50 Hung To Road, Kwun Tong, Hong Kong Privacy contact: hey@tunenet.app
We are the data controller for personal information collected through the Site.
EU / UK users: see Section 9.2 for your rights and Section 9.5 regarding our EU/UK position.
Hong Kong users: processing is also subject to the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). The supervisory authority is the Office of the Privacy Commissioner for Personal Data, Hong Kong ("PCPD").
U.S. users: see Section 9.3 for state-specific rights, including California, Virginia, Colorado, Connecticut, Utah, Texas, and Florida.
If you are invited to participate in the first round of internal testing, we may additionally collect:
Internal testing data is used solely to evaluate, debug, and improve the App prior to public launch.
We do not intentionally collect special-category data (such as health, biometric, precise geolocation, or government IDs) through the Site. Please do not submit such information through our forms.
Marketing emails (U.S. CAN-SPAM): Every marketing email we send includes an unsubscribe link and a postal address. You can also email hey@tunenet.app with the subject line "Unsubscribe" and we will remove you from marketing lists within ten (10) business days.
We collect and use your personal data consistent with the six Data Protection Principles under the PDPO: lawful and fair collection (DPP1), accuracy and retention (DPP2), purpose-limited use (DPP3), security (DPP4), openness (DPP5), and access and correction (DPP6). Where the PDPO requires, we will obtain your prescribed consent before using your data for a new purpose.
We process your information consistent with applicable U.S. federal and state laws. Where required (e.g., for "sensitive personal information" under the CPRA, or targeted advertising under several state laws), we will obtain your opt-in or honor your opt-out request.
We do not sell your personal information. We do not "share" your personal information for cross-context behavioral advertising as those terms are defined under the California CPRA.
We share limited data with trusted service providers strictly to operate the Site and the testing program. Categories (specific providers listed in our Cookie Policy and made available on request):
All processors are bound by written agreements (Data Processing Agreements) requiring them to handle data only on our instructions and to apply appropriate security measures.
We may also disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction (e.g., merger, acquisition, or asset sale), in which case we will notify you and ensure equivalent protections apply.
We use a minimal set of cookies and local-storage entries:
Strictly necessary — session, security, consent state. Always on.
Functional — remember language, region, and form progress. On by default; you can disable.
Analytics — measure visits and conversion in aggregate. Off by default in the EU / UK; you may opt in via our consent banner.
A separate Cookie Policy lists each cookie we use, including its name, purpose, duration, provider, and category. You can manage your preferences at any time via the cookie banner ("Manage preferences") or your browser settings. Clearing cookies or using a private/incognito window resets your preferences.
Do Not Track: We do not currently respond to browser "Do Not Track" signals because there is no industry consensus on how such signals should be interpreted. You can manage tracking through our consent banner and through the rights described in Section 9.
| Data | Retention |
|---|---|
| Waitlist data | Until you unsubscribe, or 12 months after public launch — whichever is later |
| Tester data and feedback | Duration of the testing program + up to 12 months for product improvement and audit |
| Crash logs and diagnostic data | Up to 90 days |
| Contact form submissions | Up to 24 months |
| Cookie consent records | 12 months |
We delete or anonymize data sooner upon valid request, unless we are required to keep it for legal, accounting, or security reasons.
Depending on your jurisdiction, you may have the right to:
To exercise any right, email hey@tunenet.app with the subject line "Privacy Request — [Access / Deletion / Correction / Portability / Opt-Out / Other]". We may need to verify your identity before fulfilling a request. We will respond within the timelines required by applicable law (typically 30 days under GDPR; 45 days under most U.S. state laws, extendable by another 45 days where reasonably necessary).
In addition to the above, you may lodge a complaint with your local data protection authority. For the UK, that is the Information Commissioner's Office (ICO). For EU member states, see your national DPA.
If you are a resident of California, Virginia, Colorado, Connecticut, Utah, Texas, Florida, Oregon, Montana, or Delaware (as state laws are in force), you have the rights listed in Section 9.1, plus the following where applicable under your state's law:
California "Shine the Light": California residents may request, once per calendar year, information about disclosures of personal information to third parties for those parties' direct-marketing purposes. We do not currently disclose personal information for such purposes.
Authorized agents: You may use an authorized agent to submit a request. We may require proof of authorization and verification of your identity.
Appeals: Where state law provides an appeal right (e.g., Virginia, Colorado, Connecticut, Texas), you may appeal a denied request by replying to our response email. We will respond to the appeal within the time required by your state's law.
You may submit a Data Access Request or Data Correction Request under the PDPO by emailing hey@tunenet.app. We will respond within 40 days, the timeline set by the PDPO. We may charge a reasonable fee for compliance with a Data Access Request, as permitted by the PDPO. You may also lodge a complaint with the PCPD at www.pcpd.org.hk.
As a Hong Kong–based controller offering services to individuals in the EU / UK, we recognize the obligation under Article 27 GDPR / UK GDPR to appoint a representative where applicable. [TO BE COMPLETED: appoint a representative, name them here with contact details, OR document the basis for any exemption claimed. Until then, EU / UK users may contact us directly at hey@tunenet.app.]
TuneNet operates globally. Your information may be processed in countries other than your own, including in Hong Kong SAR, the United States, the European Union, and other jurisdictions where our service providers operate.
Where personal data of EU / UK residents is transferred to a country without an adequacy decision, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) and, where applicable, the UK International Data Transfer Addendum or the EU–U.S. Data Privacy Framework. A copy of the relevant safeguards is available on request.
We use industry-standard technical and organizational measures, including:
No system is fully secure. If you create an account on the Site, please use a strong, unique password.
Breach notification. In the event of a personal data breach, we will notify the relevant supervisory authorities and affected individuals where required by law — including within 72 hours to the lead EU supervisory authority where GDPR applies, and as required under applicable U.S. state breach-notification laws and the Hong Kong PDPO.
The Site and the App are intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it promptly. Parents or guardians who believe their child has provided information may contact us at hey@tunenet.app.
Because the Site currently supports the first round of internal testing of the App:
When we launch on the U.S. App Store (and, in due course, Google Play), the app listing will include the platform-required privacy disclosures (Apple's "Privacy Nutrition Label" and Google Play's "Data safety" section). Those disclosures cover the App itself, not the Site, and will be consistent with our in-app Privacy Policy.
The Site may link to third-party websites (e.g., social media, app stores). We are not responsible for the privacy practices of those sites. Please review their policies before providing any information.
We may update this Privacy Policy from time to time, especially as we approach public launch. We will post the updated version on the Site and update the "Effective Date" above. Material changes will be highlighted on the Site and, where appropriate, communicated by email before they take effect.
This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws principles. Nothing in this policy limits the protections you are entitled to under your local data-protection law.
Questions, requests, or concerns about this policy or your data:
Email: hey@tunenet.app Subject line for data requests: "Privacy Request — [Access / Deletion / Correction / Portability / Opt-Out / Other]" Postal address: Room 13, 7/F, Po Kun Building, 50 Hung To Road, Kwun Tong, Hong Kong
© 2026 TuneNet Limited. All rights reserved.
Scope. These Terms apply to the Site only — the marketing pages, waitlist signup, contact forms, and tester onboarding flow. They do not govern the App, which has its own Terms.
Other documents that apply. These Terms incorporate our Privacy Policy and Cookie Policy. For invited testers, an additional Internal Testing Agreement (with confidentiality provisions) may apply and, where there is a conflict, controls over these Terms for the matters it covers.
Order of precedence. If there is a conflict between these Terms and another agreement we have with you in writing for the same subject matter, the more specific or later-dated agreement controls.
You must be at least 18 years old to use the Site. By using the Site, you represent that:
When you join our waitlist, you agree that:
Joining the waitlist does not guarantee access to the App, the testing program, or any specific feature, city, or launch date.
If we invite you to the internal testing program:
4.1 Pre-release nature. The test build is pre-release software. It may contain bugs, may be unstable, may collect additional diagnostic data, and may change or be withdrawn at any time. Features shown during testing may not appear in the public release.
4.2 Confidentiality. Unless and until we publicly disclose the relevant information, you agree to treat the following as confidential:
You may not publicly post, publish, stream, demo, or otherwise disclose the test build or our confidential information without our prior written consent. This obligation continues for two (2) years after you leave the testing program or until we publicly release the relevant feature, whichever is earlier. A separate Internal Testing Agreement may apply with additional terms; where one is signed, it controls over this Section 4.2.
4.3 Feedback license. When you submit bug reports, screenshots, recordings, suggestions, or any other feedback (collectively, "Feedback"), you grant TuneNet a non-exclusive, worldwide, royalty-free, sublicensable, perpetual, irrevocable license to use, reproduce, modify, and incorporate your Feedback in our products and services, with no obligation of attribution or compensation. You confirm that the Feedback is yours to give and does not infringe any third-party rights.
4.4 Leaving the program. You may leave the testing program at any time by emailing hey@tunenet.app or by uninstalling the test build. We may also remove you from the program at our discretion at any time.
You agree not to:
robots.txt;We may suspend or terminate your access without notice for any actual or suspected violation.
6.1 Our IP. The Site, including its design, code, copy, logos, names ("TuneNet", the TuneNet wordmark, taglines), graphics, animations, and other content (collectively, the "TuneNet Materials"), is owned by TuneNet or our licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site for its intended purpose — joining the waitlist, learning about TuneNet, and (if invited) participating in the testing program. No other rights are granted.
6.2 Restrictions. You may not copy, modify, distribute, sell, lease, sublicense, publicly display, publicly perform, or create derivative works from the TuneNet Materials except as expressly permitted in these Terms or with our prior written consent.
6.3 Your content. You retain ownership of any content you submit through the Site (waitlist information, form submissions, Feedback, etc. — "Your Content"). You grant TuneNet the licenses described in Section 4.3 (for Feedback) and a limited license to use Your Content as reasonably necessary to operate the Site and provide the services you signed up for. You represent that Your Content is yours to share and does not infringe any third-party rights.
6.4 Trademarks. "TuneNet" and the TuneNet wordmark are our trademarks. Other trademarks shown on the Site (artist names, venue names, third-party logos, etc.) belong to their respective owners and are used for editorial reference only; their appearance does not imply endorsement.
The Site may link to third-party websites, services, or app stores (e.g., Apple App Store, Google Play, TestFlight, social platforms). We are not responsible for those third parties or their terms. Your use of any third-party service is governed by that service's terms and privacy policy.
When the App is available through the Apple App Store or Google Play, your use of the App is also subject to those stores' end-user terms.
The Site is provided on an "as available" basis. We may, at any time and without notice:
We are not liable for any modification, suspension, or discontinuation.
THE SITE AND ANY TEST BUILDS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING (WITHOUT LIMITATION) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
We do not warrant that the Site will meet your requirements, that any defects will be corrected, or that the Site or its servers are free of viruses or other harmful components. Any reliance on the Site or its content is at your own risk.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the disclaimers above apply to the maximum extent permitted by law, and you may have additional statutory rights that cannot be waived.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
10.1 TuneNet, its directors, officers, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising from or related to your use of the Site, even if we have been advised of the possibility of such damages.
10.2 TuneNet's total aggregate liability arising from or related to these Terms or the Site is limited to the greater of (a) USD 100 or (b) the amounts you have paid us in the twelve (12) months before the event giving rise to the claim (which, while the Site is free, will typically be zero).
10.3 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law (including, where applicable, liability for fraud, death or personal injury caused by negligence, or any other liability that is non-excludable under your local consumer-protection law).
You agree to defend, indemnify, and hold harmless TuneNet and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Site; (b) Your Content or Feedback; (c) your violation of these Terms; or (d) your violation of any rights of a third party.
We may, at our option, assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you will cooperate with us in asserting any available defenses.
12.1 By you. You may stop using the Site at any time. To leave the waitlist or the testing program, email hey@tunenet.app.
12.2 By us. We may suspend or terminate your access to the Site, the waitlist, or the testing program at any time, with or without notice, including for any actual or suspected breach of these Terms, for security reasons, or for any other reason at our discretion.
12.3 Effect of termination. Sections that by their nature should survive (including Sections 4.2, 4.3, 6, 9, 10, 11, 13, 14, and 15) will survive termination.
13.1 Governing law. These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13.2 Jurisdiction (non-U.S. users). Except as provided in Section 13.3, you and TuneNet agree to submit to the exclusive jurisdiction of the courts of Hong Kong SAR for the resolution of any dispute arising from or related to these Terms or the Site.
13.3 U.S. users — binding arbitration and class-action waiver.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
If you are a resident of the United States, you and TuneNet agree that any dispute, claim, or controversy arising from or related to these Terms or the Site will be resolved by final and binding individual arbitration, rather than in court, except as provided below.
Administrator and rules. The arbitration will be administered by JAMS under its Streamlined Arbitration Rules (for claims under USD 250,000) or Comprehensive Arbitration Rules (for larger claims), as applicable. The seat of arbitration will be New York, New York, and the arbitration may be conducted remotely.
Class-action waiver. You and TuneNet agree that each may bring claims only on an individual basis, not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim must be brought in court rather than arbitration; the remainder of this Section 13.3 still applies.
Exceptions. Either party may bring an individual action in small-claims court for claims within that court's jurisdiction, or seek injunctive or equitable relief in court to protect intellectual property rights.
Opt-out. You may opt out of this arbitration agreement by sending a written notice to hey@tunenet.app with the subject line "Arbitration Opt-Out", within 30 days of first accepting these Terms. The notice must include your name, email used to access the Site, and a clear statement of your intent to opt out. If you opt out, Section 13.2 (Hong Kong jurisdiction) applies to you.
Federal Arbitration Act. This Section 13.3 is governed by the U.S. Federal Arbitration Act.
13.4 Time limit. Any claim arising from or related to these Terms or the Site must be brought within one (1) year after the claim arose, except where applicable law prohibits such a limitation.
We may provide notices to you by posting on the Site, by email to the address you provided, or through any other reasonable means. Notices to us must be sent to hey@tunenet.app. Notices are deemed given when posted or sent.
15.1 Entire agreement. These Terms (together with the Privacy Policy, Cookie Policy, and any applicable Internal Testing Agreement) are the entire agreement between you and TuneNet about the Site and supersede any prior agreements.
15.2 Severability. If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
15.3 No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
15.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
15.5 No third-party beneficiaries. Except as expressly stated, these Terms do not create any rights for, or grant any benefits to, any third party.
15.6 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control (natural disasters, acts of government, network or infrastructure failures, labor disputes, etc.).
15.7 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and TuneNet.
15.8 Headings. Section headings are for convenience only and do not affect interpretation.
15.9 Language. These Terms are written in English. Any translation is provided for convenience only; the English version controls in the event of a conflict.
We may update these Terms from time to time, especially as we approach public launch. We will post the updated version on the Site and update the Effective Date above. Material changes will be highlighted on the Site and, where appropriate, communicated by email at least 14 days before they take effect.
Your continued use of the Site after the Effective Date of an update constitutes your acceptance of the updated Terms. If you do not accept the updates, you must stop using the Site.
Questions about these Terms:
Email: hey@tunenet.app Postal address: Room 13, 7/F, Po Kun Building, 50 Hung To Road, Kwun Tong, Hong Kong
© 2026 TuneNet Limited. All rights reserved.